Microsoft 365 Copilot is an innovative generative artificial intelligence (gen AI) tool that provides retailers with fresh solutions for customer-facing and back-end operations. It is not just a tackedon GPT. Instead, it is a fully integrated platform that improves the functionality of the existing Microsoft suite in powerful new ways. This e-book will examine the benefits and challenges of implementing Copilot in an existing retail technology ecosystem. Additionally, we will highlight a few of the key performance indicators (KPI) and use cases that Copilot can help retailers monitor and achieve.
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