Powering a Seamless Omnichannel Journey
For many retailers, when e-commerce and POS systems are disconnected, it’s tough to offer customers a consistent omnichannel experience. Imagine a scenario where a customer requests a store pickup online, but the notification sits unread until day’s end. XY’s solution changes that. Our fully integrated system bridges e-commerce and store operations, so customers always enjoy a smooth journey from website to store.
For example, when a customer searches online, they can immediately see which nearby stores carry the item by entering a postal code. They can reserve items for in-store pickup, triggering an instant mobile alert to store associates, ensuring quick reservation. Plus, for global brands, XY allows cross-border returns—making it easy for customers to return online purchases in any store, even across countries.