In a recent Retail Remix podcast, WorkJam’s CRO, Will Eadie, shared valuable insights on how smart workforce management solutions act as a force multiplier for customer experience (CX) in large retail operations. Eadie discussed how empowering frontline employees through these tools can transform CX by boosting engagement, streamlining operations, and enhancing training. His approach highlights the importance of providing frontline workers with the right resources to excel, ultimately driving long-term business success. Discover Eadie’s strategies and how they can elevate your CX by listening to the podcast for expert perspectives on optimizing your workforce.
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