As the retail industry faces mounting pressure to redefine the role of physical stores, Incisiv, in partnership with Toshiba Global Commerce Solutions, released the 2025 State of the Industry: Store Innovation report. The report outlines key challenges and transformative opportunities in retail as stores move beyond the traditional commerce model to embrace roles as experience hubs, community spaces, and digital interaction centers. Based on data from 440 retail technology and business leaders worldwide, the findings provide insights on retail transformation trends that highlight the need to evolve technology and operational strategies as well as details specific to global regions including Asia, Europe, Latin America, and North America.
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